Refund & Return Policy

Refund & Return Policy

Effective Date: 15th June 2026

At IN & OUT CARE, a brand of Insight Medicare LLP, customer satisfaction is our priority. We strive to provide high-quality healthcare and personal care products. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Eligibility

Products may be returned only if:

  • The product received is damaged during transit.
  • The product received is defective or non-functional.
  • The wrong product was delivered.
  • The product is missing parts or accessories.

To be eligible for a return:

  • The return request must be raised within 7 days of delivery.
  • The product must be unused and in its original packaging.
  • All tags, labels, manuals, warranty cards, and accessories must be intact.
  • Proof of purchase (Order ID/Invoice) must be provided.

2. Non-Returnable Products

The following products are not eligible for return:

  • Personal hygiene and healthcare products once opened or used.
  • Consumable items.
  • Products damaged due to misuse or improper handling by the customer.
  • Products returned without original packaging and accessories.

3. Return Process

To initiate a return, customers may contact our support team through:

  • Email: support@inandoutcare.com
  • Phone: +91 8329110852

Please provide:

  • Order Number
  • Product Name
  • Reason for Return
  • Photographs of the product (if damaged or defective)

Our team will review the request and provide further instructions within 2-3 business days.

4. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 7-10 business days.
  • Refunds will be credited to the original payment method used during purchase.
  • In case of Cash on Delivery (COD) orders, refunds will be processed through bank transfer or another approved method.

5. Contact Us

For any questions regarding returns or refunds, please contact:

IN & OUT CARE

A Brand of Insight Medicare LLP

  • Email: support@inandoutcare.in
  • Phone: +91 8329110852